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Warranty
Can I mount my light vertically with Rigid supplied mounting brackets?
Rigid mounting brackets were designed and tested assuming the light is installed in the horizontal direction. Installing lights in the vertical direction...
What's this little black sticker on the back of my light? Can I take it off or spray paint over it?
No! This is a GORE® pressure equalizing vent and is critical in keeping moisture out of your light. Please do not remove it or paint over it.
Can I run my Rigid light with a 14-volt A/C signal?
No. The Rigid lights were designed for DC voltage. Lights operated at 14-volt A/C may not be damaged but could flicker or appear dim.
My light isn't working. Should I disassemble it and troubleshoot it?
No! Rigid lights are precision assembled in such a way to ensure no moisture can get into the light. Disassembly can destroy this seal and will void the...
How does the lifetime warranty work?
Your light has a lifetime warranty for internal manufactures failures only. For the Radiance light line, your light comes with a 10 year internal warranty...
Do I need my receipt for my warranty?
Yes, a receipt is required for all warranties and registrations. Claims will be denied if a proof of purchase or registration cannot be provided at the...
How do I start a warranty claim?
How to start your warranty claim on the Rigid web site, for service and repair: rigidindustries.com/warranty-claims/
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General
Can I send my light in to have it changed or customized?
Yes you may do this for a service fee. In most cases it will have to be the same size housing for a swap request, (For example, you cannot swap a 20” ...
How durable are Rigid Industries LED lights?
See our Tortured video on our Media page located here: rigidindustries.com/media.html
Can I mount my light vertically with Rigid supplied mounting brackets?
Rigid mounting brackets were designed and tested assuming the light is installed in the horizontal direction. Installing lights in the vertical direction...
What's this little black sticker on the back of my light? Can I take it off or spray paint over it?
No! This is a GORE® pressure equalizing vent and is critical in keeping moisture out of your light. Please do not remove it or paint over it.
Can I run my Rigid light with a 14-volt A/C signal?
No. The Rigid lights were designed for DC voltage. Lights operated at 14-volt A/C may not be damaged but could flicker or appear dim.
Can I install my relay under the hood?
This is not recommended. Rigid recommends installing the relay in the cab of the vehicle to protect it from extreme temperatures and moisture.
I see the current draw in the catalog, but what input voltage is that measured at?
All currents shown in the catalog assume a 13.8Vdc input voltage, which is the typical voltage of a fully charged automotive lead acid battery.
What is the difference between the Dually and the D2?
The Dually and D2 are housed in the same cast aluminum housing and have the same shape and profile. The difference is what's inside. The Dually uses our...
I connected my light to my car, and it doesn't work. Now what?
Several items could be preventing the lights from properly working. The below items can help in troubleshooting: Try connecting the wires of the lights...
When I connect my light directly to my battery, it is at full brightness, but when I use a long cable to install it, the light is dim. What is wrong?
You need to make sure you are using an appropriately sized gauge wire for your installation. This is especially important if using a long wire from the...
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