Before Returning Products. Prior to initiating a warranty claim you should complete the following troubleshooting steps for each Product:
Electrical Troubleshooting. If your RIGID Product is not powering on, flickering or only certain sections of the lamp are working, you likely have a power problem. This may be the result of the lamp not receiving enough power from the battery. RIGID lamps generally need at least nine (9) volts at the lamp connector in order to operate properly. Perform the following steps to ensure your RIGID lamp is getting enough power:
Step 1: Check all harness/cable plugs, splices and termainal connections. Make sure they are firm and free of corrosion.
Step 2: Check the ground connection. Ground should be connected to the negative battery terminal or the vehicle frame. If connected to the vehicle frame, the ground connection must be connected to bare metal (no paint or other coating on the contact surface).
Step 3: Check all fuses and relays. Make sure they are firmly in place and not blown. Check amp ratings to make sure they are sufficient for your RIGID lamp.
Step 4: Check switch connections. Make sure leads are connected to the correct prongs on the switch.
Step 5: Check voltages at the lamp connection (end of the harness) with a voltage meter. Make sure you are getting at least nine (9) volts at that point.
Step 6: If steps 1‐5 check out, test the lamp with a definite twelve (12) volt power source. Disconnect the RIGID lamp from the harness and connect it directly to the 12 volt power source to test operation.
Step 7: If steps 1‐5 check out and the RIGID lamp does not work properly during step 6, proceed with a Warranty Claim under section 2.3. If the RIGID lamp works properly during step 6, repeat steps 1‐5 until you identify the issue. If you are unable to identify the issue, contact RIGID customer service for support.
Moisture Troubleshooting. Most RIGID lampse are designed to “breathe”. They have an oleophobic membrane covering one or more small holes somewhere on the body. This feature serves two purposes, first, to eliminate pressure buildup which may occur when the lamp heats up and cools down, and second, to allow any moisture which finds its way into the lamp to vent out when the lamp heats up. RIGID lamps operated in extremely humid environments may experience fogging or water droplets on the inside of the lamp lens. This is normal and will not harm the lamp. Perform the following steps to determine how to address a moisture issue:
Step 1: Is the lamp still functioning properly, other than the mere presence of moisture inside the lens? If the lamp is not functioning properly, you may proceed with a Warranty Claim under section 2.3. If the lamp is functioning properly, proceed to Step 2.
Step 2: Can you see water sloshing around inside the lamp, as opposed to the mere presence of fog on the lens? If there is water sloshing around inside the lamp, you may proceed with a Warranty Claim, otherwise proceed to Step 3.
Step 3: Run the lamp continuously for at least one (1) hour. Examine the lamp for moisture. Did the moisture dry up, or was the moisture substantially reduced? If not, proceed with a Warranty Claim. If there was a substantial reduction in moisture, you should be able to continue to operate your RIGID lamp. If the problem persists, contact RIGID customer service for support.
Claims may be rejected, in whole or in part, for failure to comply with this section. Where it is clear that Product is not defective under the above framework, RIGID may destroy, refurbish, or otherwise dispose of Product without issuing credit.
Warranty Claims. In general, you should submit a warranty claim through the vendor from which you purchased the Product first. If such a warranty claim is not available, you may begin your Warranty Claim as outlined in this section. Please follow these instructions:
Initiating a Warranty Claim: Initiate the warranty claim by completing the online form, available at: https://www.rigidindustries.com/warranty‐claims. You will be required to provide (i) your name; (ii) your contact information; (iii) proof of purchase; (iv) date of purchase; and a description of the problem you are experiencing. Proof of purchase shall include any original invoice or receipt naming the Product for which the Warranty Claim is filed, and/or any valid registration of the Product using RIGID’s online registration form, available at: https://www.rigidindustries.com/product‐registration. RIGID personnel will review items from section 2.2 with you prior to issuing an RMA number, and may ask for further information, such as part numbers, serial numbers, photographs of the Product, photographs of the failure mode, and/or other documentation, as appropriate.
Review of Your Warranty Claim: After review of section 2.2 RIGID may, in its sole discretion, (i) issue an RMA number, (ii) request that you ship the Product to RIGID, and/or (iii) request that you field destroy the Product.
Returning Product under an Issued RMA Number: Where RIGID has requested that Products be shipped back to RIGID and a valid RMA number has been issued, please ship Products, prepaid, to: 779 N. Colorado Street, Gilbert, Arizona 85233, and include: (i) the RMA number clearly marked on the Product or on the Product documentation; and (ii) the RMA number clearly marked on the outside of the shipping container.
Review of Returned Product: After receipt of the Product(s) and/or review of the Claim, RIGID may, in its sole discretion, repair and replace, take possession of, field destroy and/or issue credit for Products. Where RIGID has authorized the field destruction of a Product, a certificate of destruction must be provided, including photographs showing the Product was made unusable (e.g., showing power wires cut off immediately adjacent the housing, casings crushed, etc.).