Q: What's this little black sticker on the back of my light? Can I take it off or spray paint over it?

No! This is a GORE® pressure equalizing vent and is critical in keeping moisture out of your light. Please do not remove it or paint over it.

Question 1

Can I send my light in to have it changed or customized?

Accepted Answer

Yes you may do this for a service fee. In most cases it will have to be the same size housing for a swap request, (For example, you cannot swap a 20&#8221; for  a 30&#8221;, or a D - Series into an SRO, due to the housings are different sizes.)

Question 2

How durable are Rigid Industries LED lights?

Accepted Answer

See our Tortured video on our Media page located here: rigidindustries.com/media.html

Question 3

Can I mount my light vertically with Rigid supplied mounting brackets?

Accepted Answer

Rigid mounting brackets were designed and tested assuming the light is installed in the horizontal direction. Installing lights in the vertical direction could cause premature failure of the bracket.

Question 4

What's this little black sticker on the back of my light? Can I take it off or spray paint over it?

Accepted Answer

No! This is a GORE&#174; pressure equalizing vent and is critical in keeping moisture out of your light. Please do not remove it or paint over it.

Question 5

Can I run my Rigid light with a 14-volt A/C signal?

Accepted Answer

No. The Rigid lights were designed for DC voltage. Lights operated at 14-volt A/C may not be damaged but could flicker or appear dim.

Question 6

Can I install my relay under the hood?

Accepted Answer

This is not recommended. Rigid recommends installing the relay in the cab of the vehicle to protect it from extreme temperatures and moisture.

Question 7

I see the current draw in the catalog, but what input voltage is that measured at?

Accepted Answer

All currents shown in the catalog assume a 13.8Vdc input voltage, which is the typical voltage of a fully charged automotive lead acid battery.

Question 8

My light isn't working. Should I disassemble it and troubleshoot it?

Accepted Answer

No! Rigid lights are precision assembled in such a way to ensure no moisture can get into the light. Disassembly can destroy this seal and will void the warranty.

Question 9

What is the difference between the Dually and the D2?

Accepted Answer

The Dually and D2 are housed in the same cast aluminum housing and have the same shape and profile. The difference is what's inside. The Dually uses our Hybrid Optics System in a 4-LED configuration which comes in either Spot or Flood options. It produces 1,568 lumens at only 15.8 watts and 1.1 amps. To put that in perspective, it uses less power than it takes to use your turn signal. The D2 has 6 LED's that utilize our Specter Optics System, which comes in either Driving or Wide configurations. It produces 3,096 lumens and uses only 34.5 watts and 2.5 amps. The D2, with its driving beam, produces the perfect combination of distance and width for lighting up the road or water in front of you.

Question 10

I connected my light to my car, and it doesn't work. Now what?

Accepted Answer

Several items could be preventing the lights from properly working. The below items can help in troubleshooting: Try connecting the wires of the lights directly to a fully charged car battery. If the light works, then there is a problem between the battery connection and the light. Potential problems include a faulty switch, faulty relay, insufficient thickness wire, and improper grounding.

Question 11

When I connect my light directly to my battery, it is at full brightness, but when I use a long cable to install it, the light is dim. What is wrong?

Accepted Answer

You need to make sure you are using an appropriately sized gauge wire for your installation. This is especially important if using a long wire from the battery to the light installation. If the wire gauge is too small, there will be significant voltage dropped across the wire, preventing the light from powering up fully.

Question 12

My A-Series lights have condensation in them!

Accepted Answer

The low power versions of all A-Series lights use a diffused lens that has a cloudy appearance, especially when compared to the lens in the high-power versions of A-Series lights. A-Series products are fully sealed against moisture, so please be assured there is no moisture in your light.

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