Warranty
RIGID products are built to last – and take a beating. We believe in our products so much that we offer one of the most generous warranty policies in the industry. We know sometimes things happen, and we want to make sure we take care of our customers. Below is a summary of the warranty policy and coverage. For more information see Rigid's Warranty Policy
Warranty Process
How to File a Warranty Claim
Start by contacting the vendor where you purchased the product. If the vendor doesn't have a warranty process, submit a claim directly through our website: rigidindustries.com/warranty-claims
To approve a warranty claim, we may require additional information, including photos and videos.
If your product is found to be defective under warranty, we will either replace the item, issue a refund, or issue store credit at our discretion.
Note: Once a claim is created, we will typically respond between 1-3 business days.
Warranty Policy
We stand behind the quality of our products. Our limited warranty covers manufacturing defects for the original purchaser, with coverage periods depending on the product type and how it’s used.
Warranty Coverage
All RIGID products are subject to a limited lifetime warranty for the original purchaser for any manufacturing defects, with proof of purchase and subject to the following time limitations:
- Radiance™ Series Lights: 10-year warranty from the date of purchase.
- Commercial, Marine & Industrial Use: 5-year warranty on all products used in heavy-duty environments like agriculture, mining, or manufacturing.
- Accessories (mounts, covers, kits, etc.): 2-year warranty.
- Cosmetic Finishes & Select Products: 1-year warranty on powder coating, lenses, dome lights, UWL™, Reflect™ (excluding light engine and mirror), Docking Lights (#40038, #40038-ABYC), and GPS modules.
- Mirror glass in Reflect™ products: No warranty
- Flashlights, flashlight accessories, and lithium-ion batteries: No warranty
- Packaging: No warranty
Additional Exclusions:
The Limited Warranty does not cover normal maintenance, service or adjustments, nor does it cover damage to Products relating to:
- Seal tampering, including any removal of the bezel, removal of any bezel screws and/or any other actions that in RIGID’s sole discretion compromise the integrity of the water‐tight seal – unless product is specifically manufactured with lens swapping feature.
- Accident, alteration, misuse, negligence, abuse, vandalism or physical damage.
- Any repair, replacement or alteration not performed by RIGID.
- Improper installation (including electrical damage caused by improper installation) or failure to follow installation instructions provided by RIGID.
- Use inconsistent with safety warnings, product labeling, datasheets, and/or other installation, use, operation and technical documentation provided and/or published by RIGID or its affiliate.
- Use of equipment or parts not manufactured by RIGID;
- Fire, explosion, implosion, flood, earthquake, lightning strike, acid rain, chemical fallout, catastrophic event, or other act of God or nature.
- Exposure to excessive road hazards, excessive heat, other severe environmental conditions, or unintended uses and/or substances, recklessness, or damage beyond the limits of normal wear and tear.
- Acts or omissions of any carrier delivering any Products.
Important Notes
EXCEPT FOR THE EXPRESS LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND AND THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCT OR ANY PART OR COMPONENT THEREOF AND NO WARRANTY SHALL BE IMPLIED BY OPERATION OF LAW OR OTHERWISE. IN NO EVENT SHALL RIGID BE LIABLE TO ANY PERSON OR ENTITY FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR CHARGES FOR ANY REASON, EVEN IF SUCH DAMAGES OR CHARGES ARE FORESEEABLE OR RIGID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CHARGES.
ALL BUYERS, USERS AND SELLERS OF RIGID’S PRODUCTS UNDERSTAND THAT CERTAIN RIGID PRODUCTS ARE MADE AND SOLD FOR OFF-ROAD USE ONLY. BUYER HEREBY FULLY AND IRREVOCABLY RELEASES RIGID FROM, AND HEREBY AGREES TO FULLY IDEMNIFY AND DEFEND RIGID FROM AND AGAINST, ANY LIABILITIES, CLAIMS, ALLEGATIONS, COSTS, EXPENSES OR DAMAGES ASSOCIATED WITH THE IMPROPER USE, OR ALLEGED IMPROPER USE, OF RIGID’S OFF-ROAD PRODUCTS.